Refund Policy


If you are unhappy with your purchase, you will have 7 days after it's delivered to return your item for store credit only. Any drop-ship items will be replaced if your product was damaged during shipping and there is proof upon delivery of said damage.

Refunds (case by case basis only since most of our orders are custom) 
Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at

Final Sale items (if applicable) 
Customized upholstery orders and mattress sales are final, and unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

If your piece has any issues or needs repairs, please contact us so we can further assist you with replacements and repairs that may be covered by the manufacturer's warranty plan. All warranties are provided by the manufacturer and may differ. Contact us at for more information on warranties - residential and commercial.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

If you are wanting to return or replace your product, please contact us at 512-326-2099 or 

Five Elements Furniture is not responsible for replacing products that were not damaged in shipping. We do want our customers to be happy so we will try to work out any problems with in reason. Customized furniture sales are final.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.