Refunds for drop-ship items purchased online (excluding mattresses and upholstery):
You have 7 business days to notify us that you are returning the item. You are responsible for properly bringing or shipping the item back to us. If you choose to ship, you must provide us with proper tracking information. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 business days. Depending on the time it may take for your exchanged product to reach us may cause refund time may vary.
Refunds and returns are not available for mattress sales. All mattress sales are final.
Refunds and returns are not available for online upholstery sales. All online upholstery sales are final.
Refunds and returns are not available for online custom orders that require White Glove Delivery. All sales are final for custom orders online requiring White Glove Delivery.
Refunds for items purchased at our store:
These are a case by case basis since most of our orders are custom. We want our customers to ultimately be happy and we will take custom orders back for store credit only.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Final Sale items (if applicable)
Customized upholstery orders and mattress sales are final, and unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If your piece has any issues or needs repairs, please contact us so we can further assist you with replacements and repairs that may be covered by the manufacturer's warranty plan. All warranties are provided by the manufacturer and may differ. Contact us at firstname.lastname@example.org for more information on warranties - residential and commercial.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If you are wanting to return or replace your product, please contact us at 512-326-2099 or email@example.com. Five Elements Furniture is not responsible for replacing products that were not damaged in shipping. We do want our customers to be happy so we will try to work out any problems with in reason.